Timbuktu Research and Design – Website & Educational Services Privacy Policy
Last Updated: January 2026
- Introduction
Timbuktu Research and Design (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.timbuktu-group.africa, enroll in our educational courses (including online self-paced, online live, and physical courses), or purchase digital or physical products from our shop.
By using our services, you agree to the terms of this Privacy Policy.
- Information We Collect
We collect information that you provide directly to us and information about your use of our services.
A. Information You Provide:
· Account & Enrollment Data: Name, email address, billing/shipping address, phone number, and password when you create an account or enroll in a course.
· Payment Information: Credit/debit card details or other payment information processed securely by our third-party payment processors (e.g., Stripe, PayPal). We do not store full card numbers on our servers.
· Communications: Records of your inquiries, support requests, and survey responses.
· Coursework & Interaction: For educational courses, we may collect submissions, assignment work, and participation in forums or live sessions.
B. Information Collected Automatically:
· Usage Data: Information about your interactions with our website and courses, such as IP address, browser type, pages visited, access times, and referring URLs.
· Cookies & Tracking Technologies: We use cookies and similar technologies to analyze trends, administer the website, track users’ movements around the site, and gather demographic information.
- How We Use Your Information
We use the information we collect for the following purposes:
· To create and manage your account, process your enrollments and purchases, and deliver products (digital downloads or physical shipments).
· To provide, operate, and improve our educational courses and website.
· To communicate with you, including sending administrative messages, course updates, and responses to your inquiries. For marketing emails, we will only contact you with your explicit consent.
· To personalize your learning experience and recommend relevant courses or content.
· To analyze website usage and course engagement to improve our services.
· To prevent fraud, ensure security, and comply with legal obligations.
- How We Share Your Information
We do not sell your personal information. We may share it only in the following limited circumstances:
· With Service Providers: Trusted third parties who assist us in operating our website, conducting our business, and serving our users (e.g., payment processors, email service providers, hosting providers, and shipping companies like DHL). These partners are contractually bound to protect your data.
· For Legal Reasons: If required to do so by law or in response to valid legal requests.
· With Your Consent: In any other situation, we will share your information only with your explicit permission.
- Your Data Rights and Choices
Depending on your location, you may have rights regarding your personal information, which may include:
· Access & Correction: The right to access the personal data we hold about you and request corrections.
· Deletion: The right to request the deletion of your personal data, subject to certain legal exceptions (e.g., we must retain transaction records for accounting purposes).
· Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by using the link provided in the email.
· Cookie Controls: Most web browsers allow you to control cookies through their settings preferences.
To exercise these rights, please contact us using the details in Section 8.
- Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
- Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or legal requirements).
- Contact Us